Orders & Payment

1. Can I cancel my order?

If you need to cancel your order for any reason, please get in touch with us as soon as possible.

 We will do our best to honour your request，however, we cannot guarantee that this will always be possible. Since we work hard to get all orders shipped out as quick as possible, and in instances where an order has been fully processed and packaged by our team, or where an order has been handed over to the courier, there will be very minimum we can do to stop it.

 Then please follow the return process once your order arrived. Please note that the shipping charge at this stage has gone to courier which is non-refundable.

2. Can I make changes of my order?If you would like to make changes for a confirmed order that including adding/removing of items, exchanging to another item, changing your delivery address, providing delivery instructions etc. please contact us as soon as possible once you’ve made an order.Again, we will do our best to accommodate your request, but no guarantee given that this will be always possible. Once your order has been fully processed and packed, or where an order has been handed over to the courier, we will not be able to make any changes. It would be much more efficient for you to contact courier company directly to redirect your parcel or leave any delivery instructions.

 3. Can I track my order status?If you are a registered customer from us, you can simply check your order history and order status from "My account". If you did not sign in/register when purchasing, no worries, you will still receive an automatic email notification with tracking details once the order ships, or simply click to "Track My Order"。 We recommend you create an account with us, as a registered customer, you are not only benefit from tracking your order history, create your own profile for aftersales care.

4. How does a Pre-Order work?

One of the greatest advantages for shopping with us is to pre-order a product before they’re arriving in New Zealand to ensure you have your favorite item in your pocket.

When ordering, Pre-Order works just as same as a regular order but keep in mind that if you purchase a pre-order, your order will have the “processing” status until the item is landed.

5. Do you have an estimated delivery time for pre-order?

 Only those items are on the way heading to NZ will made available for pre-order, hence you will certainly get your item pretty quick. You can find our estimated delivery window on the product page.

 Pre-Order Delivery Information

Available Pre-Order Items:
Only those items are on the way heading to NZ will made available for pre-order, hence you will certainly get your item pretty quick. You can find our estimated delivery window on the product page.

 Estimated Delivery Time:
You can find the expected delivery window on each product page. These estimates are based on current shipping schedules.

 Custom-Made Products:
For bespoke/custom items, delivery times vary depending on manufacturing requirements. Please contact our sales team for specific timelines and arrangements.

 Please note, the estimated dispatch time do subject to changes due to shipment delays or global supply chain changes. We thank you for your understanding in advance.

6. My order including both in-stock and pre-order item, now what?

 Your order will not be shipped until we have all your items available, hence if you would like to receive the in-stock item quicker, please make a separate order. Otherwise, you are agreed that we ship all your item together when they are all available.

7.Can I cancel or make changes of a pre-order or Custom-Made order?

All pre-orders/Custom-Made are treated as regular orders under our standard terms. To cancel or modify your pre-order/Custom-Made, you must contact our customer service team within 24 hours of placing your order. After this 24-hour window, all pre-orders/Custom-Made become final and cannot be changed or canceled.

We appreciate your understanding of this policy, which helps us maintain efficient inventory management and shipping operations.

Please note: For customized products, order changes are subject to factory production schedules and may incur additional fees.

8. How can I be sure that I have made my purchase correctly?

An order confirmation email will be sent to your email once you placed an order, remember to check your spam if you did not receive one.

 9.What payment type can I use to make a purchase?

In store:

Visa/Master Card

Cash/EFTPOS

Online:

Online Eftpos

Credit Card including Visa/Master Card

Afterpay