Help / Returns
Returns
Returns information adapted from the old site footer route for return support.
Start a return
Contact the support team with order details, product condition, and preferred resolution.
Prepare the item
Keep packaging and protect the item while return details are confirmed.
Refund timing
Refunds are handled after returned goods are received and inspected.
Start with order details
Use the product name, order number, condition notes, and photos when contacting support.
Keep packaging
Original packaging or suitable protection helps keep the return safe in transit.
Refund review
Refunds and resolutions are confirmed after the item has been received and inspected.
FAQ
How should a return be started?
Customers should contact support with order details, product condition, and photos if relevant.
Can the return policy be changed later?
Yes. This FAQ, page copy, and buttons are Visual Builder fields and can be updated without code changes.